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Annual Report and Financial Statements 2010
Group at a glance
Our Group
We are a leading, international home credit business serving more than 2.2 million customers.
Our small sum, short-term, unsecured cash loans – ranging from £50 to about £1,000 – are tailored to meet the needs of our customers. They are delivered quickly and conveniently to the customer’s home with affordable repayments collected weekly by a dedicated agent – typically between a six month to one year period.
Our vision and values
Our vision
We aim to be a leading provider of simple financial products and services to people of modest means. We do this by building close, long-term relationships with our customers, our people, our business partners and the communities in which we work, and by being a trusted and responsible business.
Our values
Our values govern everything we do. They support our vision and are central to delivering the business strategy. They help us provide outstanding customer service, deliver high levels of business performance and underpin our commitment to work responsibly.
We are respectful
Treating others as we would like to be treated.
We are responsible
Taking due care in all our actions and decisions.
We are straightforward
Being open and transparent in everything we do.
Group statistics
Customers
Agents
Revenue
Credit issued
Net receivables
Employees
*Excluding agents.
© International Personal Finance 2012
